Return Policy

Return Policy

Effective Date: [April 2025]

We want you to love your purchase. If you're not fully satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In the original packaging

  • Free from signs of wear, damage, or alterations

Due to hygiene reasons, hair extensions and skincare tools can only be returned if unopened and unused.

How to Start a Return

To request a return, please contact us at support@lemoraglow.com with:

  • Your order number

  • Reason for return

  • Photos (if applicable)

We will reply within 48 hours with instructions.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited back to your original method of payment within 5–10 business days.

Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.

Exchanges

We only replace items if they are defective or damaged upon arrival. Contact us at support@lemoraglow.com if you need an exchange.

Questions?
📧 Reach out to us at support@lemoraglow.com – we’re happy to help.